Refund policy
Returns & Refunds Policy
WHYSLP Wellness Co.
Start a Return
To start a return, please use our returns portal. Our portal will guide you through the process step by step and arrange your return shipping label.
For damaged, defective, or incorrect items, please contact us at care@whyslp.com before starting a return.
WHYSLP Wellness Co. is committed to creating products that support better rest. If your
experience has not met your expectations, we want to make it right.
This policy describes how we manage product returns and refunds. Returns remain subject to our Website Terms of Use. For any questions, please reach out at care@whyslp.com.
Your Rights Under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
A product has a major failure when:
• it has a problem that would have stopped someone from buying it if they had known
about it
• it is significantly different from the sample or description
• it is substantially unfit for its common purpose and cannot easily be fixed within a
reasonable time
• it does not do what you asked for and cannot easily be fixed within a reasonable time
• it is unsafe
The rights described in this policy are in addition to your statutory rights under the Australian Consumer Law and other applicable Australian consumer protection laws.
30-Day Risk-Free Trial
We offer a 30-day risk-free trial on your first order placed via the WHYSLP website. If you
are not satisfied with your purchase, you may return it within 30 days of delivery in
accordance with this policy. Beyond the 30-day period, refunds will not be available except as required by the Australian Consumer Law.
Trial Pack Returns
If you purchased a WHYSLP trial pack to experience the product and you also hold an
unopened full pack, you may return the sealed, unopened full pack within 30 days of delivery for a full refund. The full pack must be in its original, sealed condition to be eligible.
Return Conditions
To process your return, items must be returned in their original condition. Where an item has been returned damaged, opened beyond reasonable trial use, or tampered with, WHYSLP may at its discretion offer a replacement or credit rather than a refund, or decline the return.
To receive a refund, replacement, or credit, please return the item together with its original packaging.
Returns Within 30 Days
If we receive your returned item, or written notice of your intent to return (by emailing
care@whyslp.com with your full name and order number), within 30 days of delivery, we willassess the circumstances and respond as follows:
If WHYSLP is at fault:
• We will provide a full replacement of the returned item (or a credit at our discretion).
If WHYSLP is not at fault:
• If the item is returned in its original condition: we will provide a full refund,
replacement, or credit at your election.
• If the item is returned damaged, opened beyond reasonable trial use, or tampered
with: we may offer a replacement or credit, or decline the return.
Returns After 30 Days
Beyond the 30-day period, refunds will not be available except as required by the Australian Consumer Law.
If WHYSLP is at fault:
• We will provide a full replacement of the returned item (or a credit at our discretion).
If WHYSLP is not at fault:
• If the item is returned in its original condition: we will at your election provide a
refund, replacement, or credit.
• If the item is returned damaged, opened beyond reasonable trial use, or tampered
with: we may offer a replacement or credit, or decline the return.
Return Shipping
Where a return is made within the 30-day risk-free trial period, WHYSLP will cover the cost of return shipping. Your return label or QR code will be provided through our returns portal.
Where a return is made outside the 30-day period and WHYSLP is at fault, we will reimburse your reasonable return shipping costs.
Where a return is made outside the 30-day period and WHYSLP is not at fault, return
shipping costs are your responsibility.
Refund Processing
Once your returned item is received, please allow up to 21 days for your refund to be
processed to your original payment method.
Subscription Customers
For subscription customers, once a renewal has been processed, we are unable to issue a
refund for that billing cycle. You can pause or cancel your subscription at any time to prevent future charges.
Buy Now, Pay Later & Interest-Free Services
If your order was placed using a buy-now, pay-later or interest-free payment service, any
additional fees charged by your payment provider are handled directly by that provider and are not covered by this policy.
Damaged or Defective Items
Please inspect your order upon delivery. If your item arrives defective, damaged, or
incorrect, please contact us immediately at care@whyslp.com so we can make it right
promptly.
To help us assess and resolve your claim quickly, please include the following photos in your email:
• The item as received, clearly showing the damage or defect
• The outer packaging, showing any damage sustained during delivery
• Your order confirmation or proof of purchase
Photos allow us to investigate the issue with our carrier or supplier and resolve your claim as quickly as possible. If you are unable to provide photos, please still contact us and we will do our best to assist you in accordance with your rights under the Australian Consumer Law.
Exchanges
To ensure you receive what you need as quickly as possible, please place a new order once your return has been accepted and processed.
Need Support?
We are here to help. Reach out anytime at care@whyslp.com and we will guide you through your return or exchange, step by step. To start a return, please use our returns portal.